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Delivery/Returns/Refund/Payment Information

Payments by Card

Due to ever increasing fraudulent transactions all card payments must now go through 3D Secure service as provided by your card vendor/bank. This system is more secure for both you the customer and us, it helps to ensure that only the true card holder can make purchases via our site. For more information on 3D secure please contact your bank or card issuer.

Delivery Information

UK Domestic - We provide both signed and non signed for services, see details below >>

Non Signed For - Orders received as non signed will be sent without cover and we accept no liability for loss/damage in transit. If you require cover then select signed for option at checkout.

Signed For - Items purchased using signed for services will be covered up to or beyond the value of the order received, example > 2nd RM Recorded = £50 Cover / RM Special Delivery Standard = £500

( * Tracking is provided automatically however some emails may be moved to spam so check spam box if confirmation is missing * )

Whilst every effort is made to dispatch items swiftly please allow up to 3 working days to process your order. During Holidays and due to Unforeseen events there may on a rare occasion be a delay. Dispatch days are on Mon/Wed/Fri Mornings.

International Orders

International orders can now be sent either via a tracked for service or via economy, we recommend using a tracked/signed service as economy does not cover against loss.

By using an economy service you are agreeing to accept any loss should the items go missing or become damaged, WWP accepts no liability for loss through economy shipping.

 

All shipping information is subject to change without notification.

 

Returns & Refunds

Returns
Our policy lasts 30 days from receipt of item. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, new items must be unused and in the same condition that you received it. It must also be in the original packaging. New & sealed items that have been opened can not be refunded. Used items should be returned in packaging supplied and in same condition as received, damaged or molested items will not be refunded.

Several types of goods are exempt from being returned. Including but not limited to >>

Items listed with known faults / Items sold for spares/repairs / New items that have been used, such as straps, glasses, jewellery etc

Additional non-returnable items:
Gift cards
Downloadable software products


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
New items with obvious signs of use
Straps or sealed watch parts that have been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at welwynwatches@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at welwynwatches@gmail.com and send your item to: 39 Cowper Road, Welwyn Garden City, GB , AL7 3LT.

Shipping
To return your product, you should mail your product to: Returns WWP , 39 Cowper Road, Welwyn Garden City, GB , AL7 3LT

In the event an item was supplied incorrectly or was faulty WWP will refund the cost of shipping items back ( Shipping Receipt required as proof ). If the item was bought in error or from change of mind then the buyer is responsible for cost incurred. Items returned under false circumstances will not be refunded for shipping costs incurred.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50 we recommend using a tracked shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item if sent non tracked and are not liable for refunds in this instance.