Returns/Refund Policy

WelwynWatchPartsUK will willingly accept most items supplied to be returned or exchanged provided they are in their original unused condition, and in the original packaging as supplied by the manufacturer.

Items bought & returned due to defect will be refunded in full including returning postage costs ( evidence must be provided ). Items bought in error or due to change of mind will only receive original postage costs via refund.

New movements & parts are supplied by manufacturer to WWP as a non returnable items and as such WelwynWatchPartsUK must offer the same policy. If however there is evidence to suggest a movement /part is supplied as faulty then we are happy to consider returns/refunds after we have investigated the faulty item/s.

Used movements & parts are listed with known faults so can not be returned based on faults already listed.

Returns can be started within 30 days after purchase/receipt, for returns after this we recommend you contact us via email.

If you have any concerns or questions about the items you bought or wish to buy please contact us in the first instance, we are more than happy to help.

As a supplier of watch parts for over 8 years we take pride in providing the best service we can, so any doubts or concerns get in touch !